Water Softener Installation & Repair
Reduce mineral scale with a correctly sized softener, or get a stalled one running again. Open page
Taste, smell and sediment are the reasons most people add a filter. The right cartridge depends on what is in your water, so it helps to know what Thornton adds and what the pipes add.
Tell the dispatcher what bothers you: taste, odor, cloudiness or something else.
Thornton's 2025 water quality report says chloramine is added to the water as a disinfectant, with a running annual average of 2.6 parts per million and no violation. The report also notes a source blend from the South Platte River and Clear Creek, treated at the city's plants.
Chloramine is safe at the levels set by the rules, and some people still dislike the taste. Ordinary carbon removes chlorine easily and chloramine less easily, so the filter type matters.
A whole-house system treats all the water that enters, which helps with showers, laundry and appliances. A point-of-use filter, such as an under-sink unit or a faucet filter, treats drinking and cooking water only.
Many homes use both: a sediment filter at the main and a drinking water filter at the kitchen sink.
Filtration ranges from a small under-sink unit to a whole-house setup.
Ask for the replacement cartridge cost and schedule, not just the install price.
Each spring the city flushes hydrants for roughly five weeks, which can leave water cloudy or rust-colored for a few hours. A sediment pre-filter catches the grit, and you can run a cold tap until the water clears.
The city also says new plumbing, low use and seasonal algae can affect taste and smell. A carbon filter helps with those complaints.
Sediment filters trap particles. Carbon filters absorb taste and odor compounds. Catalytic carbon is designed to handle chloramine better than standard carbon. Reverse osmosis units push water through a membrane for a deeper cleaning, and they need a drain connection and storage tank.
Ask the installer what contaminants each option addresses. Choose a filter certified by an independent body, such as NSF, for the claims it makes.
A whole-house filter goes at the main line after the shutoff and before any branches, with a bypass loop and room to change cartridges. An under-sink filter connects to the cold water line and sometimes adds a dedicated faucet.
Plan for access. Cartridges need replacement on a schedule, and a filter housing that is hard to reach gets neglected.
Replace cartridges on the schedule listed by the manufacturer, or earlier if flow drops. A filter that is left too long can clog, lose effectiveness and, in some cases, harbor bacteria.
Keep a spare cartridge on hand and write the replacement date on the housing.
Start with what you want to remove. Taste and odor from disinfectant calls for activated carbon. Sediment calls for a cartridge filter. Scale calls for softening, not filtration. A filter that does not fit the problem will disappoint, so describe the issue to the contractor and ask for a test or the city's report to back the choice.
Thornton uses chloramine as a disinfectant, which is harder for basic carbon to remove than free chlorine, so ask whether the proposed media is rated for chloramine and for how long.
Check the maintenance routine. Cartridges and media wear out, and a clogged or exhausted filter can reduce pressure or stop working. Ask what a replacement cartridge costs and how you will know when it is due.
Reduce mineral scale with a correctly sized softener, or get a stalled one running again. Open page
Remove a dead tank and install a unit sized, fueled and vented to suit how your household uses hot water. Open page
Quiet a dripping tap, bring back full flow and swap out seized stop valves and outdoor spigots. Open page
Tap water meets standards, and filters are a matter of taste and preference. A filter can help with taste, odor and sediment.
No. A softener handles hardness. A filter handles taste, odor and particles.
It is a disinfectant used in the city system. Catalytic carbon and some reverse osmosis systems reduce it better than standard carbon.
Follow the maker's schedule, often every few months to a year.
Close the supply valve to the housing, then call the 24/7 line, night or weekend. New filter systems are installed in weekday visits.
Call and describe it. A dispatcher will connect you with a contractor who can advise on filters.
Service area centered on Thornton and nearby Adams County towns.